FAQ
Last Updated: July 2026
At Qiidshgbhd (operated by Hongkong TrueBloom Limited), we value data privacy, digital security, and transparency. This Privacy Notice explains how we collect, use, share, and protect personal information when you browse our online store, purchase pet bow ties, or contact our customer support team.
1. Categories of Information We Collect
Depending on how you interact with our store, we may collect the following information:
Information You Provide: Your name, shipping and billing addresses, email address, telephone number, account details, and information included in customer support communications.
Order & Payment Information: Details of purchased products, transaction amounts, payment status, and related order records. Payment providers process the payment credentials needed to complete your transaction. Please do not send full card numbers or security codes to customer support.
Device & Usage Information: Technical information such as your IP address, browser type, operating system, approximate location inferred from your IP address, referring pages, and interactions with our website.
Preferences & Consent Records: Your marketing preferences, cookie selections, and other privacy choices submitted through our available tools.
2. How We Use Information
We use personal information for the following purposes:
Order Processing & Delivery: To process payments, prepare orders, arrange shipping, and provide tracking updates.
Customer Support: To respond to questions about product sizing, styles, order status, shipping, and eligible claims.
Website Improvement: To understand website performance, identify technical problems, and improve navigation and product information.
Transactional Communications: To send order confirmations, shipping notifications, account updates, and relevant service messages.
Marketing Communications: To send promotional emails and product updates where you have opted in. You may withdraw your consent at any time.
Security & Fraud Prevention: To investigate suspicious activity, help prevent unauthorized transactions, and protect our customers and business.
Legal & Recordkeeping Purposes: To maintain necessary transaction records, resolve disputes, and meet applicable obligations.
Where required, we rely on an appropriate legal basis, such as performing a contract, obtaining consent, meeting legal obligations, or pursuing legitimate interests.
3. Security, Retention & International Processing
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, or disclosure. Access is limited to personnel and service providers who need information for their responsibilities.
No website, transmission method, or storage system can be guaranteed completely secure.
We retain personal information for as long as reasonably necessary for the purposes described in this notice, including order fulfillment, customer support, recordkeeping, and applicable legal requirements. Retention periods vary by information type and purpose.
Our service providers may process information outside your country of residence. Where required, appropriate safeguards apply to international transfers.
4. Service Providers & Other Disclosures
We may share relevant personal information with service providers that support our operations, including:
Storefront & Hosting Providers: To operate our website, accounts, shopping cart, and checkout.
Payment Providers: To process transactions, refunds, and payment verification.
Shipping & Fulfillment Partners: To prepare and deliver orders.
Customer Support & Communication Providers: To manage inquiries and send transactional or authorized marketing messages.
Advertising & Analytics Partners: Where enabled and subject to applicable consent requirements, tools from the following providers may receive device identifiers and website interaction information:
- AppLovin (Axon): Advertising measurement, attribution, and personalization. Privacy Policy
- Meta Platforms (Facebook/Instagram): Advertising measurement and audience services. Privacy Policy
- Google Services (Analytics & Ads): Website analytics and advertising services. Privacy Policy
We may also disclose information when required by law, to protect legal rights, or in connection with a business transfer subject to appropriate safeguards.
We do not sell personal information for money. Certain advertising disclosures may nevertheless qualify as a “sale” or “sharing” under applicable privacy laws.
5. Cookies & Tracking Technologies
Our website may use cookies, pixels, and similar technologies for:
- Essential Functions: Maintaining shopping carts, checkout sessions, security, and privacy selections.
- Preferences: Remembering relevant settings and choices.
- Analytics: Understanding traffic and measuring website performance.
- Advertising: Measuring campaigns and delivering personalized advertisements where permitted.
Where consent is required, non-essential technologies should operate only after the relevant consent is obtained.
You can manage available choices through our cookie controls and your browser settings. Disabling essential cookies may affect shopping cart or checkout functionality. Withdrawing consent does not affect processing already lawfully performed.
6. Children’s Privacy
Qiidshgbhd is intended for adult shoppers. We do not knowingly collect personal information from children under 13 years of age.
If you believe a child has provided personal information to us, contact support@qiidshgbhd.com. We will investigate and take appropriate steps to delete information collected improperly.
Additional age-related protections will apply where required by local law.
7. Privacy Controls & Browser Signals
You can browse public product pages without creating an account, although device information and cookie-related data may still be collected as described above.
Browser “Do Not Track” settings and legally recognized opt-out preference signals are different mechanisms. Where applicable law requires recognition of a supported opt-out signal, such as Global Privacy Control, we will process it as required.
You may also contact us to request assistance with your privacy choices. This Privacy Notice should remain accessible through the website footer.
8. European Economic Area & United Kingdom Privacy Rights
Where applicable data protection laws apply, you may have the right to:
- Access personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request Deletion of information in qualifying circumstances.
- Restrict or Object to certain processing activities.
- Request Portability of eligible information.
- Withdraw Consent where processing relies on your consent.
- Lodge a Complaint with the relevant data protection authority.
These rights are subject to applicable conditions and exceptions.
To submit a request, email support@qiidshgbhd.com. We may request information reasonably necessary to verify your identity.
9. California Privacy Rights
Where the CCPA/CPRA applies to our processing, eligible California residents may have rights to:
- Know and access information about our collection, use, and disclosure of personal information.
- Request deletion of eligible personal information.
- Request correction of inaccurate personal information.
- Opt out of the sale or sharing of personal information, including qualifying disclosures for cross-context behavioral advertising.
- Limit certain uses of sensitive personal information where applicable.
- Exercise privacy rights without unlawful discrimination.
You may submit a request through available website privacy controls or by emailing support@qiidshgbhd.com.
Authorized agents may submit requests where permitted. Verification requirements and statutory exceptions may apply.
10. Security Incident Response
If we identify a security incident involving personal information, we will investigate, take appropriate containment and corrective measures, and assess any notification obligations.
Affected individuals and relevant authorities will be notified where required by applicable law, within the applicable deadlines and through appropriate communication channels.
11. Marketing Emails & Unsubscribe Requests
Our promotional communications are intended to clearly identify Qiidshgbhd and provide accurate sender information and subject lines.
Promotional emails include an unsubscribe option. You may also request removal by contacting support@qiidshgbhd.com.
We process unsubscribe requests within applicable legal timeframes. Unsubscribing from marketing does not prevent essential communications concerning orders, refunds, account security, or customer support.
We may update this Privacy Notice to reflect changes in our practices. The revised date will appear above, and additional notice or consent will be provided where required.
12. Corporate Information & Privacy Contact
For questions about this notice or to submit a privacy request, please contact:
- Brand Name: Qiidshgbhd
- Legal Operating Entity: Hongkong TrueBloom Limited
- Business Address: Room 1G35, 1/F, TusPark, 118 Wai Yip Street, Kwun Tong, Hong Kong
- Customer Support Email: support@qiidshgbhd.com
- Direct Contact Telephone: +1 (229) 530-2510
- Business Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)