Refund policy

Last Updated: July 2026

Introduction & Corporate Commitment

At Qiidshgbhd (operated by Hongkong TrueBloom Limited), we value the quality, appearance, and thoughtful details of our pet bow tie collections. Providing a reliable and transparent customer experience is an important part of our service.

Purchases made through our platform are subject to the post-purchase guidelines below. If you experience an issue with your order, please contact support@qiidshgbhd.com or call +1 (229) 530-2510 for assistance.

1. Final Sale & General Policy Framework

Except where applicable law provides otherwise, purchases made through the Qiidshgbhd storefront are considered final sale.

We do not accept returns or exchanges for preference-based reasons, including a change of mind, personal style or color preferences, or an incorrectly selected size or variant.

This policy does not exclude assistance for products that arrive damaged, have a manufacturing defect, are missing from an order, or differ from the items ordered. Nothing in this policy limits your statutory consumer rights.

2. Reporting Damage, Defects & Fulfillment Errors

Please inspect your order upon arrival. If an item arrives damaged, defective, incorrect, or incomplete, contact our support team within seven (7) calendar days of delivery whenever possible so we can investigate promptly. This reporting timeframe does not override any longer period available under applicable law.

Information to Include in Your Claim

Please email support@qiidshgbhd.com with the following information:

  • Order Details: Your order number and the email address used at checkout.
  • Problem Description: A clear explanation of the damage, defect, incorrect product, or missing item.
  • Photos or Video: Clear photographs or a short video showing the issue, where reasonably possible.
  • Packaging Details: A photograph of the outer packaging and shipping label, if available.

Please keep the affected item and its packaging while we review your claim.

3. Available Remedies & Claim Review

Our support team aims to review complete claim submissions within 2 to 3 business days. If additional information is needed, we will contact you.

Depending on the issue, available stock, and applicable consumer rights, a resolution may include:

  • Replacement: Sending the correct item or a replacement product at no additional cost.
  • Partial Refund or Store Credit: Offering a partial refund or, with your agreement, store credit for a minor issue where you choose to keep the item.
  • Full Refund: Providing a full refund where appropriate, including when an eligible replacement is unavailable.

Store credit will not replace a monetary refund where you are legally entitled to one unless you agree.

4. Refund Methods & Processing Timelines

If a full or partial refund is approved:

  • The refund will be issued to the original payment method used at checkout.
  • Refunds typically appear in your account within seven (7) to twelve (12) business days after processing.
  • The time required for the credit to appear depends on your bank or payment provider.

If your refund has not appeared after this period, please contact your payment provider and then our support team for further assistance.

5. Return Authorization & Shipping Instructions

Please do not send items to our business address or any fulfillment facility without first contacting our support team.

  • Return Instructions: If a return is required, we will provide written instructions, the appropriate return address, and any applicable authorization details.
  • Return Shipping Costs: For a verified damaged, defective, or incorrectly supplied item, we will explain the prepaid return arrangement or reimbursement process before you ship it.
  • Unauthorized Shipments: Items sent without prior arrangements may be delayed or sent to an address that cannot receive returns. Please retain proof of postage and tracking for any authorized return.

Sending an unauthorized return does not, by itself, remove any rights you have under applicable law.

6. Exchanges & Order Modifications

Qiidshgbhd does not offer standard exchanges for preference-based changes, except where required by applicable law.

If you need to correct your shipping address or change an item selection before dispatch, contact support@qiidshgbhd.com within 12 hours of checkout using the subject line “Urgent: Order Modification”.

Include your order number and the exact change requested. We will make reasonable efforts to assist, but modifications or cancellations cannot be guaranteed once fulfillment has begun. This does not affect any cancellation rights provided by applicable law.

7. Customer Support & Corporate Information

For claims, policy questions, or help with an order, please contact our support team:

  • Brand Name: Qiidshgbhd
  • Operating Legal Entity: Hongkong TrueBloom Limited
  • Business Address: Room 1G35, 1/F, TusPark, 118 Wai Yip Street, Kwun Tong, Hong Kong
  • Customer Support Email: support@qiidshgbhd.com
  • Direct Customer Line: +1 (229) 530-2510
  • Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

Please note: The business address above is provided for corporate contact purposes. Contact our support team for authorization and instructions before sending any return.